Terms of Use
Last updated: 26 July 2026
Agreement to these terms
These Terms of Use (“Terms”) are a legally binding agreement between you (whether personally or on behalf of an entity) and MOBYLABS (UK) LTD, a company registered in England and Wales under company number 11384101, with its registered office at 124 City Road, London, England, EC1V 2NX (“MobyLabs,” “we,” “us,” or “our”), concerning your access to and use of Orenia, a product of MobyLabs, including the Orenia Website and Services.
You can contact us at hello@orenia.app.
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.
Supplemental terms, order forms, or policies posted on the Services (including our Privacy Policy) are incorporated by reference. We may update these Terms from time to time by posting a revised version and updating the “Last updated” date. Continued use after changes take effect constitutes acceptance, except where applicable law requires otherwise. You are responsible for reviewing these Terms periodically.
The Services are intended for users who are at least 16 years of age. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
1. Our Services
Orenia is a product of MobyLabs.
“Website” means our public sites for Orenia, including orenia.app.
“Services” means the Orenia online software-as-a-service platform, including Wallet, Atlas, Knowledge, Orchestra, related APIs, operator and guest applications, and related mobile or web experiences that refer or link to these Terms.
We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes (or personal evaluation, where offered), subject to these Terms and any applicable order or subscription.
We may modify, suspend, or discontinue features of the Services. We will endeavor not to materially reduce core paid functionality during a paid term without notice, except where required for security, legal compliance, or circumstances beyond our reasonable control.
You are responsible for compliance with local laws when accessing the Services from any jurisdiction. The Services are not designed to satisfy industry-specific regimes (for example HIPAA) unless we expressly agree in writing.
2. Accounts and registration
You may need an account to use parts of the Services. Authentication may be provided through our identity provider (for example Keycloak). You agree to provide accurate registration information and to keep credentials confidential. You are responsible for activity under your account, except to the extent caused by our failure to secure the Services.
Organization administrators may control membership, roles, and access within an Account. If you use an email address provisioned by an organization, that organization may manage, restrict, or terminate your access and may access content in organizational Accounts as described in our Privacy Policy.
We may suspend or terminate accounts that violate these Terms or that present security or legal risk.
3. Customer Data and your content
“Customer Data” means data and content that you or your users submit to the Services (including documents, policies, site configuration, service requests, agent and workflow configurations, and similar operational content).
As between you and MobyLabs, you (or your organization) retain ownership of Customer Data. You grant us a worldwide license to host, process, transmit, display, and otherwise use Customer Data solely to provide, maintain, secure, and improve the Services, to prevent abuse, and as otherwise permitted by these Terms and our Privacy Policy or your written instructions. We do not use Customer Data to train generalized artificial intelligence or machine-learning models.
You are responsible for Customer Data, including securing appropriate rights and consents to submit it, and for configuring Account permissions. You must not submit content that is unlawful or that infringes others’ rights.
Feedback, suggestions, and ideas you send us about the Services may be used by us without restriction or obligation to you.
4. Acceptable use
You agree not to:
- use the Services for any unlawful purpose or in violation of these Terms;
- reverse engineer, decompile, or attempt to extract source code except where applicable law prohibits this restriction;
- interfere with or disrupt the Services, security features, or other users;
- probe, scan, or test vulnerability of systems without our prior written authorization;
- access the Services by automated means in a manner that imposes unreasonable load, scrapes content at scale, or bypasses access controls (except documented APIs used within rate limits);
- upload malware or harmful code;
- impersonate others or misrepresent affiliation;
- use the Services to develop a competing product by systematically copying features or content;
- resell or sublicense the Services except as expressly permitted in writing; or
- use the Services in a way that would subject us to industry regulations we have not agreed to support.
We may remove content or suspend access that we reasonably believe violates this section.
5. Intellectual property
We and our licensors own all rights in the Services, including software, designs, documentation, trademarks, and branding (“Orenia Materials”). Except for the limited rights expressly granted, no rights are transferred to you. You must not remove proprietary notices from Orenia Materials.
6. Third-party services
The Services may integrate with or link to third-party products (for example identity providers, payment processors, or cloud infrastructure). Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services and do not endorse them solely by integration or linking.
Customers may configure their own model-provider accounts, inference endpoints, external systems, and credentials for customer-developed L2-agent flows. The customer is responsible for selecting, authorizing, and lawfully using those third-party services and for the code and configuration of its agents. Our handling of Customer Data and credentials within the Services is described in our Privacy Policy and any applicable data processing terms.
7. Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that policy. Where we process Customer Data that includes personal data on behalf of a customer, the customer’s instructions and any data processing terms between us and that customer also apply.
8. Fees and subscriptions
Paid plans, if offered, are billed according to the applicable order, checkout flow, or agreement. Fees are generally non-refundable except where required by law or expressly stated. You authorize us and our payment processors to charge your selected payment method for applicable fees and taxes. We may change prices for renewal terms with notice. Failure to pay may result in suspension or termination of paid features.
9. Confidentiality
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public through no fault of the receiver, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure required by law is permitted with notice where legally allowed.
10. Term and termination
These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate access immediately if you materially breach these Terms, if required by law, or to protect the Services or others. Upon termination, your right to use the Services ends. Provisions that by nature should survive (including ownership, disclaimers, limitations of liability, and governing law) will survive.
11. Disclaimers
THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED POUNDS STERLING (£100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FRAUD).
13. Indemnity
You will defend and indemnify us against claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your misuse of the Services, or your breach of these Terms, except to the extent caused by our willful misconduct.
14. Governing law and disputes
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protections that cannot be waived.
15. Miscellaneous
These Terms, together with the Privacy Policy and any order or supplemental terms, are the entire agreement between you and us regarding the Services. If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be provided electronically to your account email or via the Services.
16. Contact us
MOBYLABS (UK) LTD
Email: hello@orenia.app
Registered office: 124 City Road, London, England, EC1V 2NX
Company number: 11384101
Related: Privacy Policy